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Reader in Computing |
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About Shailey
I am a Reader in Computing in the Department of Computing of the Open University, UK. I am a member of the Human-Centred Computing research group in the Centre for Research in Computing at the Open University.
Research and Industrial Collaborations
My HCI research spans two domains:
- e-society: usability, customer relationship management (CRM) and the service quality of e-commerce, e-health and e-government environments;
- emerging technologies in e-learning: information design and the pedagogical effectiveness of social software environments such as wikis, blogs and 3D virtual worlds (e.g. Second Life).
My research in human-computer interaction (HCI) extends beyond the traditional view of HCI: in addition to eliciting users’ requirements for the user interface of a computer system (such as an e-commerce website, or an e-health site, or a learning space in a 3D virtual world), I investigate the human, social, organisational and technological contexts in which the system operates. This attention to context provides insights into obstacles that affect usability, information quality, service quality and user adoption, and, hence, the research results in outputs – methodologies, design guidelines, design considerations, toolkits – that encompass the overall user experience.
My research has greatly benefited from industrial collaborations, which have led directly to practical impact in the form of process guidance, novel instruments, and easy to use toolkits.
Portfolio
My LinkedIn profile has details of my educational background and professional experience.
My list of publications including journal and conference papers, reports, tutorials and workshop presentations are listed at Open Research Online, the Open University's repository of research outputs: Open Research Online